Adoption Evidenceby The Art of Service

Guides

How often to re-survey

Monthly by default, and the reason is not statistics.

Practice does not change fast enough to justify weekly, and a weekly ask trains people to ignore it. Quarterly is too slow to catch a slide while it is still cheap to fix.

Monthly, with two reminders and then it closes, is the cadence people tolerate for about four minutes of work. The closing matters: a survey that stays open forever is answered by nobody.

Change the cadence for the situation, not the calendar. During a rollout, fortnightly for the first two months tells you which areas need attention while there is still budget to give it.

Do this with Adoption Evidence

One engagement free. Curate the questions, baseline the team, and generate a report where every number traces to a response or a file. No card.

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