Prove the implementation actually got adopted
Baseline the client's team, re-ask exactly the same questions on a schedule, and hand management a report where every number traces back to an answer or a file.
No card. Your The Art of Service account signs you straight in. What the paid shape is.
Six months later, somebody asks whether it worked
The tool is installed, the project is closed, the sponsor has moved on, and the honest answer is that nobody measured the starting point. So the conversation becomes opinion against opinion, and the programme loses its funding to whoever argues better.
Adoption Evidence measures it instead. It asks the people doing the work a short, fixed set of questions, repeats exactly those questions on a cadence, and shows the movement per practice area. It is the difference between believing the rollout landed and being able to show it.
The part nobody else does
Almost nobody sets a baseline. The work starts because something is obviously broken, and measuring how broken feels like a delay to fixing it.
So upload what survived from before the change: the ticket export, the shared workbook, the process note somebody wrote. The system reads what is actually in those files, proposes a starting score for each question, and quotes the evidence.
“no column matching category among: Ticket ID, Opened, Summary, Assigned To, Status”
becomes 1 out of 5 on incident categorisation, with the file named.
You review every score and override anything you disagree with. It is labelled reconstructed everywhere it appears, because an evidenced estimate presented as a measurement would be worth less than nothing.
What you never have to worry about
It never emails your client
The report is a draft you edit and send yourself. The relationship is yours.
Individual answers stay private
You see the team average. An area with too few answers is suppressed rather than scored.
No fabricated numbers
A figure that cannot name its source cannot be put in a report. That rule is enforced in code, not by habit.
Pause any time
Pausing an engagement stops the billing and keeps the data for twelve months.
Questions consultants ask
What does Adoption Evidence do?
It baselines a client team after an implementation, re-asks exactly the same questions on a schedule, and produces a management report in which every number traces back to an answer or a file.
How long does it take the client's team?
About four minutes each, on a phone, with no login. You curate 25 to 40 questions from a corpus of 1.88 million and freeze the set, so every later round asks the same questions.
What if nobody measured the starting point?
Upload what survived from before the change, such as the ticket export, the shared workbook or the process note. The system proposes a starting score for each question from what is in those files and quotes the evidence; you review every score, and it is labelled reconstructed everywhere it appears.
Does it email my client?
No. The report is a draft you edit and send yourself. The relationship is yours.
Can I see individual answers?
No. You see the team average, and an area with too few answers is suppressed rather than scored.
What does it cost?
The first engagement is free, with no card. After that it is USD 149 per active engagement per month, and pausing an engagement stops the billing and keeps the data for twelve months.
Start free
One engagement, a full baseline, a real report. No card.
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