Adoption Evidenceby The Art of Service

Guides

How to measure a single list everyone works from adoption after an implementation

Whether a single list everyone works from is actually happening now, expressed as a number you can put in front of management.

What good looks like, so there is something to measure against: There is one place an open item lives. Not one system plus a personal spreadsheet plus a mailbox folder.

Ask the people doing the work, not the system. A tool reports what was typed into it, which is a claim about the tool. Whether a single list everyone works from is followed is a fact about the team, and the team is the only source for it.

Ask the same question again a month later. One measurement is an opinion with a decimal point. Two measurements taken the same way is the first thing anyone can act on.

Where the records help: the absence of parallel tracking, which shows up as a workbook with a tab per person or per status sitting beside the tool. That is what a reconstruction reads, and it is also the cheapest ongoing check that the survey answers and the system agree with each other.

Do this with Adoption Evidence

One engagement free. Curate the questions, baseline the team, and generate a report where every number traces to a response or a file. No card.

Already have a The Art of Service account? Sign in.

Related