Why the service catalogue stalls after go live
It rarely stops all at once. It decays, and the decay has a shape.
The usual failure: The catalogue is written by the implementation team, in the vocabulary of the implementation team, and the people it is for keep emailing instead.
It is worth being precise about the difference between not started and decayed. A practice that never began needs a decision. A practice that began and slid back needs to know which week it slid, and who noticed.
What it should look like instead: The catalogue lists what people can actually ask for, in their words, and each entry has an owner who would notice if it were wrong.
The measurable version of this is a score that falls between two rounds in one area while the rest hold. That is specific enough to ask three people about directly, which is how it gets fixed.
Do this with Adoption Evidence
One engagement free. Curate the questions, baseline the team, and generate a report where every number traces to a response or a file. No card.
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