Why problem management stalls after go live
It rarely stops all at once. It decays, and the decay has a shape.
The usual failure: The team is too busy with incidents to work on the causes, so the same five issues generate a third of the volume year after year and everyone knows it.
It is worth being precise about the difference between not started and decayed. A practice that never began needs a decision. A practice that began and slid back needs to know which week it slid, and who noticed.
What it should look like instead: Repeat incidents are grouped into a problem record with a named owner, and the record is closed by a fix or an accepted risk rather than by time passing.
The measurable version of this is a score that falls between two rounds in one area while the rest hold. That is specific enough to ask three people about directly, which is how it gets fixed.
Do this with Adoption Evidence
One engagement free. Curate the questions, baseline the team, and generate a report where every number traces to a response or a file. No card.
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