Why a single list everyone works from stalls after go live
It rarely stops all at once. It decays, and the decay has a shape.
The usual failure: The tool goes in and the workbook survives, because the workbook is faster for the person keeping it. Two sources of truth is the same as none.
It is worth being precise about the difference between not started and decayed. A practice that never began needs a decision. A practice that began and slid back needs to know which week it slid, and who noticed.
What it should look like instead: There is one place an open item lives. Not one system plus a personal spreadsheet plus a mailbox folder.
The measurable version of this is a score that falls between two rounds in one area while the rest hold. That is specific enough to ask three people about directly, which is how it gets fixed.
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