Adoption Evidenceby The Art of Service

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Why escalation stalls after go live

It rarely stops all at once. It decays, and the decay has a shape.

The usual failure: Escalation happens by walking over to someone's desk. It works, which is why nobody fixes it, and it stops working the moment the team grows or goes remote.

It is worth being precise about the difference between not started and decayed. A practice that never began needs a decision. A practice that began and slid back needs to know which week it slid, and who noticed.

What it should look like instead: Escalation is a defined step with a trigger anyone can apply, not a social act that depends on knowing who to ask.

The measurable version of this is a score that falls between two rounds in one area while the rest hold. That is specific enough to ask three people about directly, which is how it gets fixed.

Do this with Adoption Evidence

One engagement free. Curate the questions, baseline the team, and generate a report where every number traces to a response or a file. No card.

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