Why configuration management stalls after go live
It rarely stops all at once. It decays, and the decay has a shape.
The usual failure: The database is loaded during implementation and never maintained. Within a year it is wrong often enough that nobody trusts it, which makes it wrong faster.
It is worth being precise about the difference between not started and decayed. A practice that never began needs a decision. A practice that began and slid back needs to know which week it slid, and who noticed.
What it should look like instead: The record of what is deployed is accurate enough that people use it to answer questions instead of asking a colleague, and it is updated by the change process rather than by an annual audit.
The measurable version of this is a score that falls between two rounds in one area while the rest hold. That is specific enough to ask three people about directly, which is how it gets fixed.
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